What is your cancellation policy?
We understand that you may need to make changes before a training session, and we always try to accommodate this.
28 days’ notice: Preparation and pre-booked travel costs will be incurred if meeting is cancelled and not rescheduled within a calendar month.
14 days’ notice: 50% of delivery costs, 100% preparation and pre-booked travel costs will be incurred.
7 days’ notice: 100% of delivery costs, preparation and pre-booked travel costs will be incurred.
Additional travel and preparation costs may be incurred if the meeting date changes. Any pre-agreed third-party costs incurred by The 100th Monkey on your behalf may be chargeable. We strive to remain as flexible as possible and will work with you to reschedule a cancelled meeting to a mutually convenient date.
In the unlikely event that The 100th Monkey needs to cancel a course due to unforeseen circumstances such as train strikes or trainer sickness, we will work with you to find a suitable alternative date. No additional costs will be incurred due to this rescheduling.