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    Building capabilities

    Question Handling & Productive Dialogue

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    💎 4.7/5 average rating as part of our Impact & Influence programmes

    Benefits

    • Feel empowered to handle difficult questions from internal or external stakeholders, and turn them into opportunities for productive dialogue
    • Immediate boost in mindset and skillset for handling challenging questions and objections, and demonstrating strategic thinking
    • Enhanced clarity and reduced misunderstandings in key conversations with stakeholders
    • Fosters a culture of healthy challenge and collaborative problem-solving

     

    Details

    • Pre-survey to identify real-world scenarios and hot topics
    • Expert-led Q&A role play sessions for live feedback and analysis
    • Interactive workshop: LACES model, dialogue frameworks, and filmed role-play exercises
    • Optional: use of AI stakeholder personas for role plays and continued learning
    • Full day or two half days; F2F or virtual

    trusted by partners including...

    Interested?

    Talk directly to our expert team about this course. Call 0117 476 9797

    "Great training..."

    “I loved that the exercises allowed us to practice with our real life situations. Really good strategic thinking framework to follow, then the LACES technique is something so easy to remember. Helped me structure my response, sometimes to soften it with acknowledgement but also to stick to the point.”

    Supply Chain Leader

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